Shop Policy

Return, Refunds, and Deposits

We do not accept any return and refunds except if we have sent you the wrong goods or if they are defective when they arrive.

Cancellations are acceptable 1 month before the due date and you will be refunded in full. If the cancellation is less than 1 month time the deposit will be turned in to store credit instead, that can be used for any future purchases. 

50% deposit can be done for purchases above £100. For purchases below £100 payment in full has to made before the order is booked in. 

Shipping and Taxes

Our production is based in East London. For cakes we currently only deliver within M25 Circle (Greater London), as for wedding cakes we are able to deliver in some outskirt of London. For other products we are delivering it throughout England and Wales via Royal Mail courier service. 

The order will be prepared and shipped within 48 hours of ordering (All products expect cakes). You can choose the date suitable for when the item need to be delivered by. Special Guaranteed Royal Mail delivery are attempting to deliver your item the next day before 1pm on working weekdays and Saturday. There is no delivery on Sunday except for cake orders within London.

We offer delivery free of charge for order above £80 on online purchase and wedding cake delivery above £500.